ICT Solutions for SMEs to Enterprise

One key to success with offshore staffing is maintaining a connection with your team and your data. This is why EMAPTA has made significant investment in our infrastructure and connectivity as these are of paramount in delivering a high functioning offshore team.

Operating within ITIL guidelines, our IT infrastructure is designed and operated to Australian standards, underpinned by full redundancy, automatic fail-over, and 24/7 IT technicians.

Each component of the network is designed to be upgradable, expandable, and flexible with multiple deployment options based in your needs and circumstances.

 

Our IT Infrastructure Framework

 

  • Multiple ISP Connectivity – redundant ISP configuration using Philippines’ primary providers for load balancing, resilience and redundancy.
  • Logical Network Design – V-LAN segregation of clients, bank-level security protocols, multiple layers of redundancy for all core infrastructure.
  • Formal Incident, Problem and Change Management procedures.
  • ITIL based Service Desk operating 24/7/365.
  • Network Operations Centre operating 24/7/365 and monitoring our equipment and our client’s services every 60 seconds.
  • Highly customisable access control – including defined Group Policies for each client’s that include unique user accounts, automatic locking of workstations when inactive, capability to disable USB storage devices, restricted internet usage, and ability to disable printer access.
  • Optional controlled working environment – multi-factor authentication with distribution and collection of access token at start/end of shift, no electronic device policy (including smartphones), CCTV, and private security on operations floor with bag check policy.

Client Testimonials

“I have increased my turnaround time by approximately 20% using the EMAPTA offshore staffing model. I feel confident taking on more project work over the coming months and plan to add to my team in the near future.”

Jeff Froster,
Managing Director, Froster Engineering

“Our Philippines offshore team is working and collaborating effectively in a purpose-built facility within EMAPTA, complete with the necessary online tools, systems, and applications that are integrated with our Australian offices.”

Matt Wilkins,
Owner, Solectric

“Offering a qualified workforce, infrastructure, and Internet based operations, EMAPTA aided us in our ability to respond to market demands. Our sales process has become more aggressive than passive.”

Nigel Sellars,
General Manager, Alpha Car Hire

“With the setup provided by EMAPTA and the kind of talents they have engaged, we find ease in guiding our offshore and helping them value their contribution to the business.”

Nerissa Chaux,
Founder, Filta Global

“EMAPTA’s dedicated offshore staffing model provides everything we need to grow our firm and serve our clients with excellence.”

Naomi Arnold,
Partner & Founder, View Legal

“Our experience with EMAPTA from day one has been amazing right through when our first two designers started. Customer experience is first class. Working with EMAPTA made employing Philippine team far easier.”

Simon Hughes,
Founder and Creative Director, Nose to Tail

Talk to us

Call: +61 2 8039 1900

We'd love to speak with you about how EMAPTA can support your business. Arrange a confidential call or meeting today to discuss how offshoring can work for you.