IT Standards and ISO Compliance

EMAPTA is in the process of acquiring our ISO 27001 certification (formally known as ISO/IEC 27001:2005), the standard specification for Information Security Management System (ISMS).

 

As such, ISO compliant policies, processes and procedures are embedded in our operations to ensure Clients only get exceptional world-class service delivery. Below are the key aspects of our functions and processes:

 

Access Control

  • Computers authenticate against a Domain and Users have unique accounts
  • Network shares are controlled by Access Control Lists
  • Computer terminals are locked after five minutes of inactivity
  • Company backups are encrypted
  • Capability to disable USB storage devices

Information Security Incident Management

  • Network Monitoring Systems poll infrastructure, core services, and devices
  • In the event of a failure, our 24/7 Network Operations Centre is notified and address the issue in accordance with business impact

Risk Assessment

  • Bi-annual firewall penetration testing
  • Monthly system backup tests

Organising Information Security

  • Our IT Department operates with key guidelines tailored to each clients’ exact requirements
  • Processes are customised for each company’s specific requirements

Human Resources Security

  • Stringent HR screening policies ensure only suitable candidates are placed
  • Induction process incorporates security guidelines
  • Clearly documented staff exit procedures protect our client’s intellectual property

Physical and Environmental Security

  • All sites are located in buildings manned by security personnel on all entry and exit points
  • All EMAPTA sites and offices have Biometric authentication systems for verifying identity and controlling and recording all staff movements

Asset Management

  • Hard and soft assets are registered in our Asset Management database
  • Core equipment is secured in our climate controlled server rooms

Information Systems Acquisition, Development & Maintenance

  • EMAPTA’s IT Department implements security mechanisms for local workstations and servers and VPNs and VLANs for clients’ workstations
  • Workstations are protected by market-leading antivirus
  • Firewalls and public-facing devices are regularly patched and updated

Business Continuity Management

  • Multiple levels of redundancy in our Internet connectivity and core hardware including switches and firewalls
  • Disaster recovery and expansion options in Eastwood and Makati

ISO Compliance

  • Regular conduct of IT audits (firewall testing, and internal vulnerability scanning)
  • Multi-level testing and inspection of workstations prior to deployment to staff
  • Client installations checked against procedure document before ‘going live’

Client Testimonials

“I have increased my turnaround time by approximately 20% using the EMAPTA offshore staffing model. I feel confident taking on more project work over the coming months and plan to add to my team in the near future.”

Jeff Froster,
Managing Director, Froster Engineering

“Our Philippines offshore team is working and collaborating effectively in a purpose-built facility within EMAPTA, complete with the necessary online tools, systems, and applications that are integrated with our Australian offices.”

Matt Wilkins,
Owner, Solectric

“Offering a qualified workforce, infrastructure, and Internet based operations, EMAPTA aided us in our ability to respond to market demands. Our sales process has become more aggressive than passive.”

Nigel Sellars,
General Manager, Alpha Car Hire

Talk to us

Call: +61 2 8039 1900

We'd love to speak with you about how EMAPTA can support your business. Arrange a confidential call or meeting today to discuss how offshoring can work for you.