Business Support/Back Office
Outsourced Administrative Support Team

Outsourced Administrative Support Team

Build outsourced admin support teams with Emapta

No business can survive without an administrative backbone. However, no company can make a profit by focusing solely on these non-client-facing and routine tasks. You can use outsourced administrative services to take care of back office work. Outsourcing administration functions and processes will enable you to focus on engaging your clients and refining your business strategy.

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Build an outsourced admin services team with Emapta. Our office administration outsourcing services will let you easily set up an administrative support team and hire admin assistants and support staff for a cost significantly less than what you’d pay for hiring everyone in-house. Outsourcing administrative services with us will also let you take advantage of the latest admin support technology without investing in and building new infrastructure, further slashing your overhead costs considerably.

An outsourced administrative support team of your own

Outsourcing administrative services can be effortlessly done internationally in countries with highly educated, English-proficient talent pools, such as the Philippines, Singapore, Malaysia, Vietnam, Sri Lanka, Colombia, and Macedonia. We at Emapta have extensive experience and recruitment expertise to help you access premium talent in our locations and collaboratively build your high-performing, easily scalable outsourced office admin team.

At Emapta, we cultivate an engaging work culture with plenty of training programs, certification courses, and health and wellness activities to ensure your outsourced administration services team members are continually upskilled, engaged, and motivated to do their best for your company.

Want to learn how to manage an outsourced administrative support team? Speak to our Growth Specialist, who has extensive experience in office administration outsourcing services across different team setups and locations.

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What our team does

Our clients — primarily busy executives and business leaders — have successfully outsourced administrative work to trustworthy talent offshore, whom we support with modern office infrastructure, enterprise-level security, robust internet speeds, and the latest technology to perform the following tasks:

  • Diary/Calendar Management
  • Appointment Scheduling
  • Administrative or Secretarial Work
  • Email Correspondence
  • Appointment Setting
  • Mailroom Functions
  • Data Entry and Transcription
  • Project Management
  • Procurement
  • Facility/Travel/Accommodation booking

Accreditation We Provide

To ensure that your administrative processes are carried out only by qualified talent, we conduct courses to train your existing outsourced administrative services team members, or we source admin professionals with the following institutional and vendor-related accreditation:

  • Administrative Assistant certification
  • Certified Administrative Professionals (CAP)
  • Certified Associate in Project Management (CAPM)
  • Microsoft Office Specialist Certification (MOS)
  • Professional Administrative Certification of Excellence (PACE)

Outsourced office admin team structure for small businesses

Our outsourced admin support teams are often composed of entry-, mid- or senior-level professionals in the following roles:

  • Admin Assistant
  • Admin Manager
  • Executive Assistant
  • Typist/Word Processor
  • Virtual Assistant
  • Events Coordinator
  • Scheduling Coordinator
  • Communications Specialist
  • Records Manager
  • General Secretary

Our flexible staffing solutions allow you to adjust your team size and structure depending on your business needs. Outsourcing administration tasks can start with hiring one executive assistant to immediately offload your non-core activities as you determine which other admin functions you can outsource. We can quickly source the right talent for your required roles. You may also want to form a full team of executive assistants so you can assign an executive assistant to each one of your business leaders.

If you’re interested in outsourcing administrative services teams but would like to hear it straight from a peer who has done it, contact us, and we can get you a referral from one of our existing partners.

Not ready to build a team yet? No worries! We’ve also helped firms who planned to start with hiring 1-2 staff offshore. You may also browse through our individual roles.

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Outsourced Administrative Support Team FAQs


What tasks can an outsourced executive assistant or virtual assistant handle?

Our outsourced executive assistants and virtual assistants are trained to handle a wide range of tasks, including scheduling meetings, managing emails, travel arrangements, data entry, and more. They can adapt to your specific needs.

How does Emapta ensure the quality of outsourced executive assistants?

We source top-tier talent from our offshore locations and provide rigorous training. We also have performance monitoring systems to ensure our executive assistants meet your standards.

Can I customize the working hours of my outsourced executive assistant or virtual assistant?

Yes, we offer flexible working hour arrangements to ensure that your assistant is available when you need them most.

What is the process for onboarding an outsourced executive assistant?

Onboarding is a streamlined process. You can expect assistance with setting up communication tools, sharing guidelines, and establishing expectations to ensure a smooth start.

How can outsourced administration support streamline my business operations?

Outsourced administration support streamlines operations by handling routine administrative tasks, ensuring data accuracy and organization, improving efficiency, and freeing up internal resources for strategic initiatives.

What security measures are in place to protect sensitive data when using outsourced administration support?

When working with outsourced administration support, security measures include signed non-disclosure agreements, secure data transmission protocols, restricted access to confidential information, and regular security audits.

What types of administrative tasks can be outsourced to Emapta’s administration support teams?

Emapta’s administration support teams can handle a wide range of administrative tasks, including data entry and management, calendar and email management, travel arrangements, document preparation, report generation, invoicing, inventory management, and other day-to-day administrative responsibilities.

How can outsourcing administration support contribute to cost savings for businesses?

Outsourcing administration support can contribute to cost savings for businesses by eliminating the need for additional in-house staff and associated expenses like salaries, benefits, office space, equipment, and training. It offers a flexible and scalable solution where businesses only pay for the services they require.

What steps does Emapta take to ensure smooth collaboration and communication between its outsourced administration support teams and clients?

Emapta ensures smooth collaboration and communication between its outsourced administration support teams and clients through the use of project management tools, regular status updates and progress reports, designated points of contact, efficient communication channels (e.g., email, chat, video conferencing), and clear communication protocols to align workflows and expectations.